If you or your friends have an allergic reaction or food intolerance, please include this information in the comment for the restaurant when making your reservation. The restaurant will consider your comment or let you know if this is not possible.
This procedure occurs when adding a payment method to check the performance of your card. The amount is returned immediately to your account.
When placing an order, the bank freezes the amount of the order on your account. This means that the money is still in your account, but you cannot use it. After canceling the order, the unfreezing of the amount depends entirely on your bank, Eattable asks the bank to return the amount immediately.
You can make all changes in payment methods, deleting, and adding cards in the "Wallet" section.
First of all, we advise you to block the card so that it cannot be used again. Please make sure your card has not been added to your family or friend's account. If you are sure that a person you do not know has used your card, then please contact the police to clarify all the circumstances. According to the GDPR, EatTable is not allowed to disclose information about another account, however, we will gladly assist the police and provide them with all the necessary information.
If the number of your guests has decreased, we ask you to report this information to the support service. If the number of guests has increased and exceeded the maximum table capacity, unfortunately it will not be possible to make changes to the reservation. In this case, you will be asked to cancel your current reservation and book another table.
Free cancellation is possible up to 2 hours before the start time of your booking. Otherwise, your card will be charged a late cancellation fee. The commission is set by the restaurant.
If you change your booking time, you will be prompted to cancel your current booking and create a new one.
1. reboot your phone
2. enable and disable airplane mode
3. check the spam folder on your phone
In the event that a restaurant refuses to give you a seat at your booked time, please contact EatTable support so that we can resolve the issue as soon as possible.
According to the EatTable partnership agreement, restaurants have the right to close a reservation regardless of availability.
We try to ensure that all our guests receive their table on time, however, unfortunately, delays can occur. If the previous guests of the table have not yet vacated it, the restaurant may offer to wait a few minutes or change the table. Hope for your understanding.